How is Our Customer Service?
The Division of Medical Quality Assurance's Enforcement Program strives to provide quality customer service and is continually looking for ways to improve. We welcome the opportunity to hear your concerns or suggestions about our enforcement process. Tell us how we are doing.
Select the phase of the enforcement process for which your comments apply. (Select all that apply.)
Complaint Intake and Review (Consumer Services Unit)
Complaint Investigation (Investigative Services Unit)
Board/Council Review | Discipline (Prosecution Services Unit)
Monitoring of Final Order (Discipline) Compliance (Compliance Management Team)
Tell us the name of the investigator who handled your complaint (if applicable).
What health care profession did your complaint involve?
For each statement that follows, please select the word(s) that most closely indicate(s) your level of agreement or disagreement with the statement.
Enforcement staff were professional and helpful.
My telephone calls or e-mails were returned within one business day.
Enforcement staff fully answered my questions or concerns or refered me to someone who could.
If you disagreed with any of the above statements, please provide details. In addition, please provide suggestions on how we can do better.
Date of Service (optional):
What resource did you use to access our website?
Personal desktop or laptop computer
Personal Smart phone (i.e., iPhone, Droid)
Public Library Computer
Internet cafe, cybercafe or internet kiosk