Alachua County Health Department

Environmental Health
2010 Customer Satisfaction Survey


General Information

What program did you visit?













Date of visit:

Type of visit
Office   Phone   Web   E-mail  

Accessibility

Were you assisted in a timely manner when you arrived?
Yes   No   Not Applicable  

Is this your first visit to our office?
Yes   No  

Have you received services at our office before?
Yes   No  

Where do you live?








Were you able to call us for information about our services?
Yes   No   Not Applicable  

Would you prefer to come to us with your water and/or septic permit needs?
Yes   No  

Usefulness/Appropriateness

During your visit, did our staff give you any helpful information?
Yes   No   Not Applicable  

Was our staff friendly & courteous?
Yes   No   Not Applicable  

Did you receive the services you needed/wanted?



Was the staff knowledgeable about the services you needed/received during your visit?
Yes   No  

If you had a concern about the services you received, was the issue addressed timely and resolved to your satisfaction?
Yes   No   Not Applicable  

Reliability

Was the information given to you about our services correct?
Yes   No  

Overall Satisfaction

How was your overall experience?
Excellent   Good   Fair   Poor   Not Applicable  

Were you completely satisfied with the services you received?
Yes   No  

What can we do to make your next visit better?


Please provide any additional comments