Environmental Health
2010 Customer Satisfaction Survey

General Information
What program did you visit?
Biomedical Waste
Body Piercing
Group Care Facilities
Institutional Food Service/Bars and Lounges
Lead Assessment
Mobile Home Parks
Mosquitoes
Septic Tanks
Sanitary Nuisances
Tanning Facilities
Water Programs
Other:

Date of visit:

Type of visit
Office   Phone   Web   E-mail

Accessibility
Were you assisted in a timely manner when you arrived?
Yes   No   Not Applicable

Is this your first visit to our office?
Yes   No

Have you received services at our office before?
Yes   No

Where do you live?
NE Gainesville
SE Gainesville
NW Gainesville
SW Gainesville
Alachua
High Springs
Other:

Were you able to call us for information about our services?
Yes   No   Not Applicable

Would you prefer to come to us with your water and/or septic permit needs?
Yes   No

Usefulness/Appropriateness
During your visit, did our staff give you any helpful information?
Yes   No   Not Applicable

Was our staff friendly & courteous?
Yes   No   Not Applicable

Did you receive the services you needed/wanted?
Yes
No

Was the staff knowledgeable about the services you needed/received during your visit?
Yes   No

If you had a concern about the services you received, was the issue addressed timely and resolved to your satisfaction?
Yes   No   Not Applicable

Reliability
Was the information given to you about our services correct?
Yes   No

Overall Satisfaction
How was your overall experience?
Excellent   Good   Fair   Poor   Not Applicable

Were you completely satisfied with the services you received?
Yes   No

What can we do to make your next visit better?

Please provide any additional comments

Environmental Health 2010 Customer Satisfaction Survey

Environmental Health
2010 Customer Satisfaction Survey